Contact ERT

Need emergency restoration help?

Call ERT for urgent help after water damage, fire damage, storm damage, sewage backups, mold concerns, roof damage, or repairs after a property loss. Our team serves Nashville and surrounding areas.

Available 24/7 across Nashville and surrounding areas.

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24/7 emergency line

Call now if the damage is active or spreading.

If water is spreading, sewage has backed up, your roof is exposed, smoke or soot is affecting the property, or the damage feels unsafe, call ERT immediately so we can talk through the next step.

Do not enter unsafe areas

Avoid standing water near electricity, sewage, unstable structures, smoke-affected areas or exposed roof damage.

Do not wait for damage to get worse

Fast mitigation can help reduce further damage and make the restoration process clearer.

Send photos only if safe

Photos can help us understand the situation, but your safety comes first.

How to reach us

Choose the best next step.

Fire damage does not stop when the flames are gone. Smoke, soot, odor, water from firefighting, exposed openings, and structural damage can all create further problems if the property is not handled quickly and properly.

Emergency restoration

For active water damage, fire damage, storm damage, roof leaks, sewage backups, mold concerns after water damage, or exposed property damage.

Best for urgent situations.

Send damage photos

Upload photos or videos of the affected area so our team can better understand what happened before we speak or arrive.

Only take photos if it is safe.

General enquiry

For non-urgent questions, service area checks, follow-ups, documentation questions, or repair planning.

We’ll get back to you as soon as possible.

Request help

Tell us what happened.

Use the form below for non-urgent restoration questions, repair enquiries, service area checks, or follow-up requests. If the damage is active, call 615-866-9808 instead.

Name

Phone Number

Email Address

Property address or city

What happened?

Type of damage

Is this urgent?

Yes, damage is active No, this is a general request

Upload photos, optional

Send photos

Help us understand the damage before we arrive.

Photos or videos can help our team understand the affected area, the source of damage, and the type of restoration support you may need.

Or call 615-866-9808 for immediate help

Do not climb onto roofs, enter standing water, touch sewage, disturb mold, or go near electrical hazards to take photos.

Restoration services

Emergency help for property damage across Nashville.

ERT helps protect, clean, dry, document, repair and restore properties after unexpected damage.

Water damage restoration

Burst pipes, leaks, flooded rooms, standing water, structural drying and water mitigation.

Fire damage restoration

Fire cleanup, smoke, soot, odor, water damage after firefighting and reconstruction support.

Storm damage restoration

Fallen trees, roof leaks, wind damage, water intrusion and storm-related repairs.

Emergency roof tarping

Temporary protection after roof damage, tree impact, storm damage or exposed areas.

Sewer cleanup

Sewage backups, contaminated water removal, sanitizing, drying and restoration support.

Mold remediation

Mold inspection, containment, remediation, moisture control, drying and repairs.

Reconstruction & repairs

Drywall, flooring, ceiling, exterior repairs and rebuild support after mitigation.

Insurance claim support

Damage documentation, photos, notes, scope details and restoration communication support.

Service area

Serving Nashville and surrounding areas.

ERT provides restoration support across Nashville, TN and nearby Middle Tennessee communities. If you are unsure whether we serve your area, call and we’ll confirm.

Emergency Response Team

Address

220 Great Circle Rd 124 Nashville, TN 37228

Phone

615-866-9808

Before help arrives

Stay safe and limit further damage where possible.

Every situation is different, but these steps can help protect you and the property while waiting for restoration support.

Avoid unsafe areas

Stay away from standing water near electricity, sewage, smoke, exposed structures, unstable ceilings or roof damage.

Stop the source if safe

If you can safely shut off the water source or power, do so. Do not put yourself at risk.

Move valuables only if safe

If the area is safe, move important belongings away from water or affected areas.

Take photos from a safe distance

Photos can help with restoration documentation, but do not enter dangerous areas to get them.

Do not start major cleanup too soon

Some materials may need to be documented before removal, especially if insurance is involved.

Call your insurance provider if needed

Notify your insurer according to your policy requirements, but do not delay emergency mitigation.

Customer feedback

Trusted when people need help fast.

Customers call ERT when property damage feels urgent, stressful and confusing. Our job is to respond quickly, communicate clearly and help move the property toward recovery.

Contact questions

Questions people ask before contacting ERT.

Should I call or fill out the form?

If the damage is urgent, call 615-866-9808. Use the form for non-urgent questions, follow-ups or general restoration enquiries.

Can I send photos of the damage?

Yes. Send photos or videos if it is safe. Do not enter unsafe areas, climb onto roofs, touch sewage or disturb mold to take photos.

Do you offer 24/7 emergency support?

Yes. ERT provides emergency restoration support for urgent property damage across Nashville and surrounding areas.

What types of damage can I call about?

Call ERT for water damage, fire damage, storm damage, emergency roof tarping, sewer cleanup, mold remediation, reconstruction, repairs and insurance documentation support.

Do you serve my area?

ERT serves Nashville and surrounding Middle Tennessee communities. Call and we’ll confirm availability for your location.

Can you help with insurance documentation?

Yes. ERT can help document affected areas, restoration needs and repair scope. Your insurance provider decides what is covered.

What should I do while waiting for help?

Stay safe, avoid hazardous areas, stop the source of damage only if safe, take photos from a safe distance and avoid major cleanup until the damage is documented.

Emergency help

Need restoration help now?

Call ERT for emergency restoration support after water damage, fire damage, storm damage, roof damage, sewage backups, mold concerns or property repairs.

Available for urgent restoration support across Nashville and surrounding areas.